Frequently Asked Questions

For any additional questions, please reach out to support@elmandrye.com.

  • Do you ship internationally?

    We only ship to the United States, Canada, and the United Kingdom.

  • How much is shipping?

    Shipping is free within the United States and is $35 for shipments to Canada or UK.

  • Can I return my order?

    If for any reason you are not satisfied with your purchase, you may request a refund within 30 days of delivery of your first order. We’ll refund you for the full cost of the product less shipping, VAT, or duties—no questions asked.

  • What payments do you accept?

    We accept all of the major cards. Visa, MasterCard, American Express, and Discover. We unfortunately cannot accept cash, checks, money orders, bitcoin, or hugs. 🙂

  • Will my probiotic survive the heat during shipment?

    We've conducted extensive heat testing on all of our products. After days of constant 100º F heat (which is very unlikely even during the summer), we've found that all of our products still exceeded viability. However we do recommend that your store your product as recommended for the longest shelf life.

  • Can I trust that my payment information is safe and secure?

    We are a certified PCI DSS compliant service provider. This means we take your security very seriously and never disclose your personal identity or information with anyone. You can read our full Privacy Policy here.